Domestic Shipping Policy

Shipment processing time

All orders are processed within 3-5 business days due to our products being handmade. Orders are not shipped or delivered on weekends or holidays.

All orders are Shipped Through Serpost Service.

International Shipping Policy

First Class Airmail: All orders are shipped by this method and will arrive in 10-21 business days after the parcel has been shipped from MERAKI’s warehouse. It’s FREE for all products in our store.

If you need it faster we can use:
Empress Mail Shipping (EMS): Orders shipped by this method will arrive in 5-7 business days after the parcel has been shipped from MERAKI’s warehouse. It costs an extra US$ 50.

Shipment processing time

All orders are processed within 7-10 business days due to our products being handmade. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

  • Shipping charges for your order are FREE an all orders.
  • Delivery delays can occasionally occur.

Orders May Be Delayed for the Following Reasons:

> “Bill To” and “Ship to” addresses are not the same.
> Order is pending a credit approval and verification.
> A product is currently out of stock.
> An order is shipped to a special location such as Alaska, Hawaii, Canada or APO/FPO.
> An order was placed during National Festive Days.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

MERAKI is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are responsibility of the customer (tariffs, taxes, etc.).

Damages

MERAKI has a safety policy that insures your package in case of any products damaged or lost during shipping.

Please save all packaging materials and damaged goods before filing a claim.

Shipped for Your Protection

For your protection, MERAKI insures and registers all items shipped. Currently, all deliveries must be made to a physical business or home address. MERAKI does not ship to P.O. Box addresses.