We are experiencing a delay in the orders due to a high demand for the season. Please allow us 15 - 20 days for international deliveries.

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Shipping Policy

Thank you for visiting and shopping at MERAKI. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time

All orders are processed within 3-5 business days due to our products being handmade. Orders are not shipped or delivered on weekends or holidays.

All orders are Shipped Through Serpost Service.

International Shipping Policy

Shipment processing time

All orders are processed within 7-10 business days due to our products being handmade. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

  • Shipping charges for your order will be calculated and displayed at checkout.
  • Delivery delays can occasionally occur.

Orders May Be Delayed for the Following Reasons:

  • “Bill To” and “Ship to” addresses are not the same.
  • Order is pending a credit approval and verification.
  • A product is currently out of stock.
  • An order is shipped to a special location such as Alaska, Hawaii, Canada or APO/FPO.
  • An order was placed during National Festive Days.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

MERAKI is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are responsibility of the customer (tariffs, taxes, etc.).

Damages

MERAKI has a safety policy that insures your package in case of any products damaged or lost during shipping.

Please save all packaging materials and damaged goods before filing a claim.

Shipped for Your Protection

For your protection, MERAKI insures and registers all items shipped. Currently, all deliveries must be made to a physical business or home address. MERAKI does not ship to P.O. Box addresses.